Filigree Jade Earrings | Jade Jewelry

After each use gently wipe your jewelry with a soft cloth and store it in the original jewelry box or dust bag. Always protect it from sharp blows, scratching, chemicals, sunlight and heat/cold. Keep silver in a dark, cool and dry place. Salt water, detergents, harsh chemicals such as chlorine bleach, hairspray, perfume and perspiration can cause damage and discoloration. We use a lot of vintage and reused components in our designs, please make sure to use and store your jewelry according to the care instructions.

We offer free shipping for all products, we aim to dispatch every order within 4-5 business days. Please note, some items are crafted after your order is placed, which may extend the shipping time. This extra care ensures you receive a product of exceptional quality.

SHIPPING TERMS

1. Crafting Time

• Each piece of jewelry at OrientGem is meticulously crafted by our artisans and requires 5-7 business days for creation. This crafting time ensures the highest quality and attention to detail in every item.

2. Processing Time

• Orders are processed within 1-2 business days after the crafting period, excluding weekends and holidays.

3. Shipping Methods and Rates

• We offer various shipping options based on your location and the weight of the items.
• Shipping rates are calculated at checkout and may vary depending on the selected delivery method.

4. Estimated Delivery Time

• Estimated delivery times are calculated from the date of shipment, normally it takes 7-12 days to arrive.

5. Shipping Restrictions

• We currently ship to addresses within US,Canada,UK and Australia.
• Due to the nature of our handmade items, certain products may have limited availability for international shipping.

6. Order Tracking

• Once your order has been shipped, a confirmation email containing tracking information will be sent to monitor the delivery status.

7. Taxes and Duties

• Customers are responsible for any applicable taxes, duties, or customs fees based on their country's regulations.

8. Shipping Delays or Issues

• While we aim to meet delivery estimates, unforeseen circumstances (e.g., extreme weather conditions, holidays) may cause shipping delays. Your understanding is appreciated in such situations.

9. Address Accuracy

• Please ensure the accuracy of your shipping address during checkout to prevent delays. We cannot be held responsible for issues arising from incorrect addresses provided by the customer.

10. Shipping Insurance

• Optional shipping insurance may be available for an additional fee to safeguard your package against loss or damage during transit.

11. Returns and Refunds

• For information regarding returns, exchanges, or refunds related to shipping, refer to our [Return Policy].

12. Contact Information

• Have more questions or need assistance with shipping? Feel free to contact our customer service team at Support@orientgem.com.

Please specify your desired size in the notes during the checkout process. As our products are handmade, sizing may vary. If there is any price difference associated with your requested size, we will promptly inform you. Your satisfaction is important to us, and we appreciate your understanding of the unique nature of handmade items.