Terms and Conditions

Welcome to OrientGem! Before using our website or making a purchase, please take a moment to review our terms and conditions. By accessing or using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of OrientGem and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written permission.

2. Product Information

We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee the accuracy or completeness of the information on our website. The colors and dimensions of our products may vary slightly due to the nature of natural materials and the limitations of digital displays.

3. Pricing and Payment

All prices listed on our website are in US dollars and are subject to change without notice. We accept various payment methods, including credit cards and PayPal. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

4. Shipping and Delivery

We offer worldwide shipping. The shipping cost and estimated delivery time will be calculated at checkout. Please note that customs duties, taxes, and fees may apply to international orders, and the recipient is responsible for paying these additional charges.

5. Returns and Exchanges

If you are not completely satisfied with your purchase, you may return or exchange the item within 30 days of delivery. The item must be in its original condition and packaging. Please contact our customer service team for further instructions and to initiate the return or exchange process.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and disclose your information.

7. Limitation of Liability

In no event shall OrientGem be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of our products.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of China. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of China.

Thank you for reading our terms and conditions. If you have any questions or concerns, please contact our customer service team.