Shipping

SHIPPING TERMS

1. Crafting Time

  • Each piece of jewelry at OrientGem is meticulously crafted by our artisans and requires 5-7 business days for creation. This crafting time ensures the highest quality and attention to detail in every item.

2. Processing Time

  • Orders are processed within 1-2 business days after the crafting period, excluding weekends and holidays.

3. Shipping Methods and Rates

  • We offer various shipping options based on your location and the weight of the items.
  • Shipping rates are calculated at checkout and may vary depending on the selected delivery method.

4. Estimated Delivery Time

  • Estimated delivery times are calculated from the date of shipment, normally it takes 7-12 days to arrive.

5. Shipping Restrictions

  • We currently ship to addresses within US,Canada,UK and Australia.
  • Due to the nature of our handmade items, certain products may have limited availability for international shipping.

6. Order Tracking

  • Once your order has been shipped, a confirmation email containing tracking information will be sent to monitor the delivery status.

7. Taxes and Duties

  • Customers are responsible for any applicable taxes, duties, or customs fees based on their country's regulations.

8. Shipping Delays or Issues

  • While we aim to meet delivery estimates, unforeseen circumstances (e.g., extreme weather conditions, holidays) may cause shipping delays. Your understanding is appreciated in such situations.

9. Address Accuracy

  • Please ensure the accuracy of your shipping address during checkout to prevent delays. We cannot be held responsible for issues arising from incorrect addresses provided by the customer.

10. Shipping Insurance

  • Optional shipping insurance may be available for an additional fee to safeguard your package against loss or damage during transit.

11. Returns and Refunds

  • For information regarding returns, exchanges, or refunds related to shipping, refer to our [Return Policy].

12. Contact Information

  • Have more questions or need assistance with shipping? Feel free to contact our customer service team at Support@orientgem.com.

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