Trust & Security

At OrientGem, we are committed to earning your trust through transparency, quality, and exceptional service.

Our Commitments

100% Authentic Jade

Every piece of jade jewelry we sell is made with genuine natural jade from trusted sources in China. We never sell imitations, treated jade, or synthetic materials. Each piece is crafted by skilled artisans with traditional techniques passed down through generations.

Secure Payments

Your payment information is protected with SSL encryption. We accept all major credit cards, PayPal, and other secure payment methods. Your transaction is 100% secure.

Free Shipping

Enjoy free shipping on all orders over $89. All shipments include tracking numbers so you can monitor your package delivery.

30-Day Returns

We offer a 30-day return policy for unworn items in their original packaging. If you are not completely satisfied, simply contact us to initiate a return.

Responsive Support

Our customer support team is here to help. Contact us at support@orientgem.com and we will respond within 24-48 hours.

Business Information

Company Registration

UK Entity:
OrientGem Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom

China Entity:
10th Floor, XuSheng Building
GongHe Industry Road, Shenzhen, 518000, China

Contact Us

Customer Support: support@orientgem.com
Business Inquiries: info@orientgem.com
Response Time: Within 24-48 hours

Quality Guarantee

Every OrientGem piece comes with our quality guarantee:

• ✓ 100% Authentic Natural Materials
• ✓ Handmade by Skilled Artisans
• ✓ Careful Quality Inspection
• ✓ Secure Packaging

Customer Reviews

We value customer feedback. Your trust is our greatest reward.

Thank you for choosing OrientGem.