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At OrientGem, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully:
1. Eligibility for Refund:
We accept returns and exchanges within 30 days of delivery. All returned or exchanged items must be in an unworn condition and packaged in its original box.
Return shipping is the responsibility of the customer. Â All pieces must arrive in perfect condition. Lost returned items can not be refunded so we suggest you use a tracking service.
If you are not happy with your purchase for any reason please contact us at support@orientgem.com so we can send you the return shipping address.
2. Non-Refundable Items:
3. Refund Process:
4. Inspection and Approval:
5. Refund Methods:
6. Shipping Costs:
7. Canceling an Order:
8. Contact Us:
Note: This refund policy is subject to change without prior notice. Please refer to the policy at the time of purchase for the most current information.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order